In addition to the cash control team, UPA has created an internal recovery team in an effort to increase collections.

Internal recovery and cash control services include, but are not limited to:

• Perform cash acceleration and accounts receivable reduction on collection activity that has been transitioned from McKesson Information Solutions
• Perform “soft” collection calls as necessary – By working directly with the patients the department is better able to assist them with understanding their bill and paying their portion in a manner that is comfortable to them and beneficial to the provider
• Perform denial tracking – Collecting denial information, correspondence with payors and disposition of appeals to create a mechanism for increasing recovery amounts and reduce write-offs.
• Perform timely re-submission of claims as necessary
• Scrutinize EOB’s and appeal as necessary – Generate appeal letters based on individual or group denials for authorization issues, pre-certification issues, timely filing, etc.
• Resolution of problems impacting UPA accounts
• Unapplied cash review and reconciliation
• Credit balance review and reconciliation
• Lockbox and daily deposit reconciliation
• Refund processing

University Physician Associates internal recovery & cash control team is committed to excellence and assures that recovery follow-up will be performed on all accounts transferred from McKesson regardless of provider or dollar amount